A large and well-known facility management company based in the U.S. was looking for ways to raise the bar when it came to offering services to their clients. It was their job to go into a client's facility to rearrange their maintenance teams and procedures to run more efficiently, investing strategic capital in the facilities, and managing their capital budget.
Most of their clients were schools and campuses, whose maintenance work was being done very poorly and were operating ineffectively, mainly due to deferred maintenance. Even if they had the correct tools in place, they were not making the best use of them or their time.
When the Director of Operations from the facility management company would complete a thorough evaluation of current processes, it was evident in the first few hours that many of the maintenance departments needed a considerable change in their approach and best practices to complete jobs.
While a plan to implement training started immediately, there was still a need to solve the employees' inefficiencies.
The Director of Operations would frequently attend trade shows, looking for products that would drive efficiency, innovation, and really help his customers in the challenges they faced in facility operations. It was here where he was introduced to Mobile-Shop. After speaking with the Mobile-Shop team at a few shows and seeing their carts at a few of his job sites, he decided he wanted to put them to the test himself.
They decided to choose a large college maintenance department to examine with the Mobile-Shop Complete System. For one year, they monitored: the average trips per day, average work orders per day, and average days to close a work order. Controls were put into place to see how employees were completing the work. After the year of monitoring current operations, they took all the tool buckets and gear off the maintenance golf carts and replaced it all with Mobile-Shop Carts and tools. After another year of monitoring, they began to compare the data between the two years. The staff was shocked by the findings.
After switching to the Mobile-Shop Carts, their maintenance staff averaged completing two additional work orders per day by reducing trips back to the warehouse for parts. This meant a 20% drop in the amount of time it took to complete a work order, and overall productivity went up 11%.
Not only were employees working more efficiently, but operationally they were seeing returns in about 14 months. By using the Mobile-Shop Carts, the team was able to meet the organization's growth without hiring additional employees. It was a great internal return on investment.
"You spend money on maintenance staff whether they get two jobs done in a day or 40. Using Mobile-Shop, we were able to save in many ways but mainly on internal return on investment,"
-Director of Operations
Along with the boost in productivity, the maintenance staff was being treated and viewed more professionally.
This study provided eye-opening results to the facility management company, which then began to implement Mobile-Shop Carts with other new clients. Each time, when implemented correctly, there was always an increase in efficiency. The carts were widely accepted amongst maintenance teams who were happy to switch from tool buckets to their very own cart.
The Mobile-Shop Carts have helped the facility management company have a lot of success when it came to helping clients build their programs back up and saving money.
"It's much more than tools on wheels. It's a new process, a new way of thinking about how you deliver a service,"
-Director of Operations.
Now, when the company hosts training classes, the Mobile-Shop Carts are one of the first things they cover when it comes to working more efficiently.